Frequently Asked Questions
What types of products do you offer?
Kingdom Pins specializes in fully custom-designed accessories, including lapel pins, cufflinks, keychains, medals, coins, and other bespoke metal products.
What materials are your products made from, and are they environmentally friendly?
Our products are crafted from high-quality metals, including zinc alloy, brass, iron, and stainless steel, with various finishes such as gold, silver, antique, and matte. We are committed to responsible sourcing and sustainability, offering recycled metal options where possible.
Can I choose specific materials and finishes for my custom order?
Yes! We offer a variety of materials, finishes, and enamel options to match your vision. Our team will guide you through the available choices to ensure the best outcome for your design.
How does the customization process work?
Our process is simple and collaborative:
- Consultation – Share your idea, logo, or concept.
- Design & Proofing – Our team creates a digital mock-up for approval.
- Sampling (Optional) – Physical samples can be produced before full production.
- Production – Once approved, we manufacture your custom items.
- Delivery – Your order is shipped via reliable logistics partners.
How does Pantone colour matching work?
We use Pantone Matching System (PMS) to ensure precise colour accuracy across your custom accessories, maintaining brand consistency.
Do you offer samples before final production?
Yes, we offer digital proofs for approval and physical samples upon request before full-scale production begins.
How long has Kingdom Pins been in business?
Kingdom Pins was established in 2003 and has provided custom pins and accessories for over 95 National Olympic Committees, Paralympic Committees, Rugby World Cup, Commonwealth Games, and thousands of businesses worldwide.
Where is Kingdom Pins located?
We have offices in Sydney, Australia; Brisbane, Australia; and Lisbon, Portugal, serving clients worldwide.Our headquarters:
SYDNEY
Cammeraygal Country
Neutral Bay, NSW 2089, Australia
How long does production and delivery take?
Timelines depend on order size and complexity, but typically:
- Digital proofs: 1–3 business days
- Physical samples: 2–3 weeks
- Full production: 3–5 weeks
- Shipping: Varies by location (Express and Standard options available)
Can Kingdom Pins handle large-scale corporate and event orders?
Absolutely! We specialize in high-volume production for corporations, sporting events, government organizations, and more while maintaining premium quality and attention to detail.
Do you offer international services and shipping?
Yes, we work with clients worldwide and ship globally via trusted logistics providers. Shipping options include express and standard delivery.
Are there additional fees for international orders?
Additional charges such as customs duties, taxes, and shipping fees may apply based on your country’s regulations. We provide a transparent cost breakdown upfront.
What payment methods do you accept?
We accept major credit cards, bank transfers, and PayPal. For corporate clients, we also offer invoicing options.
Do you offer returns or exchanges on custom orders?
Due to the custom nature of our products, returns and exchanges are limited. However, we stand by our quality and will work with you to resolve any concerns.
For more details, contact us at mailto:info@kingdompins.com