Refund Policy

At Kingdom Pin, we take pride in providing high-quality customized products. Due to the nature of our products, we have a strict refund policy outlined below.

1. General Refund Policy

1.1. Custom-made products are non-refundable unless there is a defect or error on our part.

1.2. Refund requests must be submitted within 7 days of receiving the product.

1.3. Refunds will only be considered if the item is defective, damaged, or significantly different from the approved design.

2. Eligibility for Refund

2.1. To qualify for a refund, you must provide clear photographic evidence of the issue.

2.2. If the issue is verified, we will offer a replacement, store credit, or refund at our discretion.

2.3. Returns may be required for certain cases. If a return is necessary, the item must be unused and in its original packaging.

3. Non-Refundable Items

3.1. Custom products with customer-approved designs cannot be refunded unless defective.

3.2. Errors resulting from incorrect information provided by the customer do not qualify for refunds.

3.3. Shipping fees are non-refundable.

4. Refund Processing

4.1. Approved refunds will be processed within 7-10 business days.

4.2. Refunds will be issued via the original payment method.

4.3. Store credit may be offered as an alternative to a cash refund.

5. Contact Information

If you have any concerns regarding your order, please contact us at sales@kingdompins.com before submitting a refund request.

By purchasing from Kingdom Pins, you agree to the terms of this Refund Policy.